General Instructions
Shade Operation
Always raise and lower shades slowly and smoothly. Keep roller shades under control at all times. Shades are not to be jerked up or raced down. Always keep the metal beaded chain out of reach of small children
Cold Weather
All Plastic View solar roller shades are excellent for retaining interior heat on cold days. The Plastic View shade creates a flexible “Duo-Pane” effect. In cold weather the shade should be down at all times. Raise shades only when in direct sunlight on any given window to allow free solar energy to enter the room. When the window is no longer affected by the direct sunlight, lower the shade to trap the solar and furnace heat energy inside. Also keep shades lowered at night to reduce cold air infiltration and retain interior heat.
Hot Weather Hints
Keep shades down at all times. This will help reduce the unwanted solar energy entering through the window areas and also reduce demands on any air conditioning systems that are present. Raise shades only in the event of a cooling trend or to allow for a breeze if present and desired.
Maintenance Notes
To clean, simply dust off the shade material with a slight damp, soft cloth; once a month usually will do. (Most of the dust will accumulate on the bottom 12? of the shade.) Smudges wipe off easily this way too. Neglected shades may require a 1/2 Windex, 1/2 water mixture, or Formula 409 at full strength, or any other non-abrasive cleaner (dilute ammonia-heavy solutions with water to minimize streaking).
Should the material ever get cut, place a clear cellophane tape patch over the cut on both sides. Black electrical tape is excellent on dark colored materials.
We stand behind our products. We warrant our roller shade products to be free from manufacturing defects for a period of one year from the date of purchase.
Our roller shades are each custom built to the proper specifications. Orders for custom built roller shades must be prepaid in advance and are non-returnable.
Important Instructions
If merchandise is damaged or lost by the transportation companies, here’s what you should do:
DO NOT RETURN ANY DAMAGED GOODS TO THE FACTORY. Any damages MUST be inspected at the receiving point by the transportation company.
If a shipment reaches you in a damaged condition or the quantities do not check with those shown on the freight bill, be sure to get, at the time of delivery, the carrier’s freight agent’s notation on both the receipt and freight bill showing the shortage or damage involved.
If the boxes, crates or cartons in which our merchandise is packed reach you in apparent good condition, but upon opening a carton you find some contents to be missing or damaged, be sure to call the delivering carrier’s freight agent immediately, so that they can examine the shipping carton and its contents and make a Concealed Damage Report. Note this information on the face of the original freight bill.
Be sure to open and inspect all shipments within 10 days and submit your claim to the carrier promptly if any merchandise is damaged. Retain the merchandise in the original cartons and packages for inspection.
We do not assume responsibility for merchandise lost or damaged while in transit..
We will not accept return of any merchandise whether damaged or for any reason, unless permission has first been issued IN WRITING, via a factory return authorization number.
We are willing to assist you in any possible manner in collecting claims for loss or damage, but this willingness on our part does not make us responsible for collection of claims or replacement of the material.